User-Facing Requests

Cx requesting to add Willemstad Curacao location

Partners have asked if they can add images to their reviews, similar to a Google review.

Customer requesting to have a feature to set specific number to party or lock the party

To ensure customers are aware of the one-time use restriction, we recommend adding the disclaimer in two key locations where it will be most visible: Checkout Page: Include a note near the promo code input field or right before the final payment button. For example: “Promo codes are valid for one-time use only.” Placing it here ensures the customer sees it before completing their purchase. Email Confirmation: Add a brief disclaimer in the body of the confirmation email, ideally near the summary of the order or promo code used. For instance: “Reminder: This promo code was valid for one-time use only and cannot be reused.” This double placement helps reduce confusion and support issues by clearly communicating the promo code policy.

Screen shot is from The Knot. TK would rotate them either every X minutes, or every refresh - can't remember which... but is additional visibility within the marketplace. We would mention it in the demos along the lines of 'We have other ways to drive more visibility such as banner ads, or social media posts as add ons to your partnership at any time' etc. Partners loved it over there... so thought I'd share. (Not from user, from me)

Is it possible to add a feature to the confirmed button that allows guests to receive the notification? If something’s marked as tentative, guests shouldn’t have to be bombarded with notifications each time there is a change. Once the event is finalized and we mark it as CONFIRMED, is when guests should be notified.

(From a partner and myself) I know we're working on a way to allow Batch users to leave reviews with experiences they've added to their Itinerary; however, for those that don't use ALL of our features - or don't want to build a formal itinerary, or maybe don't have a group trip - but locals that use Batch to find things in their own cities... having them to be able to leave reviews, as well. Attaching how The Knot has it set up for their vendors to request reviews from their clients on the back end.

(Didn't come from a user - is long and two parted, sorry lol) Thinking of churn rates for certain categories/types... I’ve noticed that with the current experience-type scroll once you're in a city (using "Health & Beauty" for example), certain categories end up buried or overlooked towards the end — both visually (since they’re at the end) and emotionally (since they don’t always feel relevant at first glance). Instead of focusing on experience type, what if we framed browsing around 'Vibe?' (Attaching a photo of what I mean, it's not pretty but I tried lol). I might not click “Health & Beauty” while planning a bachelorette trip, but I’d absolutely click something labeled 'Chill & Relax' or similar. I think it speaks more to the FEELING users might be considering versus just the experience itself... and show them things they hadn't considered within that. My thought would be that we have the Partners choose 1-2 (since some may overlap) vibes for each experience, then users can explore based on what kind of energy they want on their trip. Helps the less-obvious but awesome options. If they've already booked a party boat, and bar crawl, what can they do that's chill for their last day - or during the day before their next rager? I just think it could bring some fresh life to lower-performing categories without changing the content itself. PLUS it gives the algorithm and lifecycle marketing more angles to personalize suggestions based on intent or mood, not just experience type. Second part of the idea but kind of same area, is once we're in a marketplace for a city, the experience type scrolling: The arrow scroll can make it easy to miss categories entirely, especially if people only view the first 5 or don't keep scrolling. Would we every consider exploring a hover-over or dropdown option that shows all types in one view? (First thing that comes to mind is how The Knot has their vendor drop down - solely because I spent so much time there lol, screenshot attached). That way everything is accessible at once, and nothing gets hidden or skipped. Might even boost discoverability of our partners and their experiences. *Don't judge my category names lol, I'm not super creative in that way lol.

Ex. Partner chooses Jersey Shore --> dropdown shows up with options for Atlantic City, Asbury Park, Cape May, etc. This would make it easier to track internally where we place a listing. The goal would be to have one large market (ex. Jersey Shore) with slices for smaller locations within it, and this can improve traffic/visibility to smaller markets. We would still need to know the smaller city during the experience creation process, so a secondary dropdown could fix that with a field titled something like "Sub-City"

We could use Anyreach agents to gather our next level UGC / ratings and reviews gathering via texting parties. Who would get this: All parties who use Batch where we have a phone number + all partners get a QR code with a unique phone number tied to an anyreach agent The user gets a text message Hey -- this is X from Batch. Super curious -- • did you guys have a great time? 1-10 • What was the vibe for your specific party -- 1-10 • Sub-q's --> Would you say its good for meeting others / low key / craziness • Feedback for the partner ? • Submit content and I'll make a reel for you and send it back (we also use that content) Prompted feedback for the experience will get better data points for the partner. We could include this in our offering and it will feed our marketing and experience pages.