User-Facing Requests

Clients sometimes enter wrong or incomplete numbers, making it hard for partners to reach them. Adding an alternative contact number would give partners a backup and help bookings run smoother.

Cx is requesting to remove character limit in creating an announcement in the app.

cx said, "I don’t want notifications when someone saves an experience. I just need to know when things are added to the party and confirmed.

Vendor request to have an app to check booking since sh'es always travelling.

Cx requests to add Zelle, but only Venmo is accepted. Cx said that Zelle is only one guaranteed by the bank unlike Venmo.

Cx wanted to add event on the itinerary that are not in our website

App does not reflect arrival time, only departure time

Have had two partners in the last week mention that we don't have a transportation filter and they don't want to be under party buses. :(

Vendor applicant can't submit application since location isn't available.

We need a scalable way to identify and tag "Party Pro" experiences and locations. This should also apply to new experiences, accommodations, bars, restaurants, and categories. Currently, this is managed manually in Iterable using lists and entrance filters. Automating the process will reduce workload and improve accuracy.