Internal Operations

When closing Intercom conversations, we currently use the Conversation attributes > Type dropdown to categorize issues. For cases involving Promo Code Abuse, we’ve been selecting "Other" due to the lack of a dedicated option. Request: Instead of using "Other" as a catch-all, we need to add "Promo Code Abuse" as its own option in the Conversation attributes > Type dropdown. This will allow for more accurate categorization and tracking of these specific cases. Impact: Reduces ambiguity in categorization Enables more accurate reporting and analytics Helps identify and address patterns of promo code misuse more effectively Thank you!

It would be helpful if partners could update their cancellation policy once and have that change apply to all their listings automatically, rather than updating each one individually. This would save time and ensure consistency across their experiences.

As of now, users are limited to creating up to 3 expense notes in the app. We are requesting to either remove this limit entirely or increase it to a higher limit, such as 20 or 50 items, so users can better navigate and manage their expenses.

I looked around a bit to find ways to improve our review upload process, and it seems like there's an API for Google Reviews that would require dev work to set up. Could be really cool for partners since they love talking about their Google reviews, and it saves time for everyone needing to manually upload them 1 by 1 in the form. Here's a thread I was looking at with some details - https://support.google.com/business/thread/215701947/how-do-i-get-user-reviews-for-my-business-via-api?hl=en

The sales team uses some sort of tracker in AT and it used to show bookings and they would like it to show direct link clicks

I'm looking at a really cool enablement tool for our Sales team- BUT it could be good for other internal teams, and we could also have a partner facing version to help guide onboarding. Here is a video I made demo'ing for the sales team: https://www.loom.com/share/ddf09b4309bf47e9930425dc5fca7f49?sid=6821e30e-41c4-4e90-ab91-dd276a8054da

Would it be possible to add a feature to BAT that allows us to edit headcounts for bookings under 7 days out or with strict cancellation policies—without automatically triggering a refund? This added functionality could really help reduce traffic in the mx-internal-chat channel for these types of requests and give us more flexibility when managing bookings directly through BAT.

When submitting AM requests, there should be an option for partners to indicate that they would like to end their subscription. This will help streamline the process and ensure a prompt response regarding account cancellations, while also allowing AM to assess if the subscription can still be saved.

We have some Subscription related fields in Airtable that we get via Stripe (zapier trigger) that I'd prefer we stored in our DB to make things more reliable since sometimes stripe doesn't fire this trigger (or at least Zapier has no record of it) The fields are: (In order of importance) Subscription created date Subscription Amount Subscription Paused Y/N Subscription Current Period Start Subscription Current Period End Stripe Subscription Discount Name Subscription Trial Start Date Subscription Trial End Date Subscription Cancelled Date Another one that's important but this one doesn't exist in Stripe as it's a calculated field: Subscription 1st payment date: Here we wanna know the date we first start making money from a partner after their free months end. Please LMK if there are any questions

Currently we're measuring "Days from created to live" for uploads, which is the time it took a vendor to finish the submission + the time it took to Hannah's team to set it live. We need to isolate the time it takes to hannah's team to set it live so we need a field of when the listing was updated to "review" for the first time, so we can measure days from there to Experience Published Date